Delete your account

Last updated: September 23, 2026

In-app deletion (fastest)

If you have the bujusjujus app installed on iOS or Android, you can permanently delete your account from inside the app:

  1. iOS: open the app → Settings (gear) → Danger zone → Delete account → confirm.
  2. Android: open the app → Settings (gear) → Danger zone → Delete account → confirm.
  3. No app? On the web: go to bujusjujus.com/account-help, enter the email on your account, and open the one-time link we send you → type DELETE → Delete my account. The link works once and expires in 1 hour.

Email request

If you can't use the app or no longer have access to the email on your account, email [email protected] from the address associated with your account, with the subject line "Delete my account". We will verify and process the deletion within 7 business days and confirm by reply.

What gets deleted

Deletion permanently removes all personal data associated with your account:

  • Email address (scrubbed)
  • Password hash (cleared)
  • Payment customer ID and any link to your Stripe or Square subscription
  • Apple Push Notification (APNs) device tokens and Apple App Attest keys
  • Web Push browser subscriptions
  • Muted-product preferences, notification-channel settings, and per-account retailer store selections
  • Alerts you marked as “caught” or “almost”
  • Feedback you sent us from the app, including the app version, OS version and device model attached to it
  • Your identifiers inside the alert delivery and tap logs — the account reference, the IP address and the app or browser identifier are stripped out; the anonymous row stays so historical totals hold
  • Android push (FCM) registration tokens
  • ntfy notification channel

What we keep, and why

For legal and operational reasons we retain a minimal soft-deleted record:

  • Username — kept reserved so the same name can't be re-registered by someone else (prevents impersonation of former subscribers).
  • Cancellation timestamp — for billing/audit reconciliation.
  • Anonymized marketing-attribution columns — aggregate marketing channel only, no PII.
  • Payment records held by our payment processor are subject to their own data retention policy — Stripe, or Square for subscriptions purchased before we moved website billing; we cannot delete those.

Subscriptions and refunds

If you subscribed on Google Play or on our website, deleting your account also cancels the subscription, so billing stops. If you subscribed through the Apple App Store, we cannot cancel it for you — deleting your bujusjujus account ends the service, but Apple keeps charging until you turn off auto-renew yourself (on your iPhone: Settings → your name → Subscriptions). Do that before you delete. Deleting your account does not automatically issue a refund, and fees are non-refundable except where the law requires otherwise (see the Terms). If you have an active paid subscription and want to ask about a refund, email [email protected] before deleting so we can match your account to the charge.

Contact

Email [email protected]. Mail: bujusjujus LLC, c/o registered agent on file with the Arizona Corporation Commission.